Help & Support for Kaspersky®
Kaspersky provides security & threat management solutions for PCs, Macs, mobile & Tablet devices used by consumers and businesses. Kaspersky product line includes Kaspersky Antivirus, Internet Security, 3.0 Total Security and other such offerings. Kaspersky products can be installed by downloading or from a CD purchased at retail outlet. Kaspersky software installation may face problems such as conflicts with another security software, malware & spywares, multi-device license management, product key recognition issues. GuruAid's security experts can minimize the threats that a user may face and also resolve related Kaspersky software installation issues.
Antivirus software, given growing nature of security threats, is becoming more sophisticated and complex. Kaspersky security software portfolio is no exception. Unexpected problems can often result from the complex interactions between the security software and the operating system. For example, Kaspersky software can sometimes cause internet connection problem, the built-in firewalls can conflict with Windows firewall, some multi-function printers can be blocked from printing, or an older version of Kaspersky cannot be uninstalled or upgraded. Fixing these problems is not easy. GuruAid can help you troubleshoot these issues.
All antivirus software detects malware infection by comparing the database of virus signatures with the bit stream of the files and folders on a computer. Since the signature database is huge and a user may have thousands of new files, emails, and other documents, this process takes time and also requires microprocessor time. This means that depending on how the Kaspersky software has been configured other applications while opening, closing & rebooting can slow down. A number of factors result in worsening the system performance. Our technicians know the different techniques to ensure that your computer performance is not compromised as a result of one of Kaspersky’s security product solution.
Kaspersky security software is easy to configure and use. But if you are not technically savvy you probably need help. So for example, Kaspersky gives user four options when a virus is detected: heal; move to the vault; ignore the threat; or go to the file. However, there is limited guidance on what these options mean and which options one is supposed to select. Some viruses are so hard to remove that they keep coming back. In such cases Kaspersky, like other security software vendors, recommend that user check its website for directions to remove such nasty viruses. But these manual steps are beyond the capability of most users. You need someone like GuruAid who can help you make sense of the new feature-functions.
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